At Zwuri, your satisfaction is our priority. That’s why we offer a 7-day hassle-free return and exchange policy on all eligible products. If something doesn’t feel right, we’ll help you fix it — the right way.
Zwuri’s return and exchange policy
We offer a hassle-free 7-day return and exchange policy. If you face any issue with your order, you can raise a return or exchange request within 7 days of delivery.
In what condition should the product be returned?
Products must be unused, unwashed, and returned in their original condition with all tags attached. Returns without tags will not be accepted.
How do I initiate a return or exchange?
All return and exchange requests are handled directly through WhatsApp for a quick and easy process.
Click here to chat with us: https://wa.me/918360323094
Send us your Order ID, the issue, and your unboxing video. Our team will verify and respond within 24–48 hours.
Are refunds available?
Yes, eligible refunds will be processed to your original payment method or as store credit. Refunds are only issued after the returned product passes our quality check.
When are returns not accepted?
- No unboxing video is provided
- Product has been used or washed
- Tags are missing
- Returned item is in poor condition
- Item is marked final sale or non-returnable